I just endured the worst Del Taco experience of my life.
My family pulled into the Drive Thru just to order a kids meal. We ordered a hamburger with ketchup and lettuce, fries and a chocolate shake. I had to repeat my order 3 times because the complexity of a burger with just ketchup and lettuce on it was just too much.
I pulled up directly to the window because there was no one else in the drive thru. I sat for 172 seconds according to the electronic timer before I was greeted with "our shake machine is broken, can you pull you the back?" I said "can I at least have my food?". She went back and looked and apparently it wasn't ready which she informed me of.
I pulled around back and waited 5 minutes and nothing. So I went inside. I could see my shake sitting on the counter, whip cream melting, there was no one at the counter and 5 girls were working in the back. One of them asked "can I help you?" My response was "I am still waiting on my kids meal." She said "oh" confused. Asked all the girls "where is the kids meal?" They all had a dumbfounded look. After a few minutes she handed me a kids meal. The receipt inside was to a red burrito. I checked the burger and all it had on it was cheese. I told her it was wrong. After she explained it to the cook several times, I finally received my burger correctly.
I then noticed my shake was not stirred and you could still see the chocolate syrup separate from the ice cream. I decided to stir it myself. At the end of the 20 minute ordeal, my kid got her food and she said it was good.
I was never offered an "I'm sorry" or any sort of apology. Just looks of irritation like they did not expect to have customers who actually wanted food. Also when I was standing at the counter a female patron had to return her tacos because they were incorrect.
This is the worst Del Taco and the worst set of employees I have ever seen. I will never be back.