In my 33 years on this earth I had never broken a window on my home. Then I broke two of them in the space of three days! I called a couple of glass repair companies that were either slow to respond or did not appear interested in my business. Marc's Glass responded quickly to my request and scheduled a consultation to come to my home to measure the two broken windows. Marc made quality recommendations for the type of glass to use (using tempered glass on a window close to ground level, due to my children and dogs) and gave me a fair price. He got the two pieces of tempered glass cut and installed from his supplier and they were installed two days later. Quick, easy, and painless. Would recommend again. Hopefully I go another 33 years without needing him, though...
Only complaint would be charging a surcharge for using a credit card. This is 2017... credit cards are a way of life for your customers They are a convenient way for your customer to pay. Make it easy for your customer to give you money.