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| - My family and I were looking for a decent steakhouse in the area, and heard about this place as well as saw Yelp's 4-star average rating. I called the number that showed up on Yelp, which is actually the number for the California Hotel & Casino instead of the direct restaurant's number. I didn't know and asked if they still took reservations (it was late afternoon on Black Friday so I thought it'd be crowded) and the hotel employee rudely asked, "For what?" I soon realized it was the hotel and told her I was looking for the Redwood Bar and Grill and she transferred me without saying anything. Note to self: Never stay at this hotel.
Anyways, I got the hostess on the phone and made reservations for 8:00p, which was the first available for a party of 10. BTW, this hostess was rude too. When I told her that I would take that 8:00 time, she didn't acknowledge or say anything. There was a brief silence, so I asked her if I should give her my name now and her response was a sarcastic "That would help."
So we get there maybe 10 minutes before 8:00, and was told that we'd have to wait another 15~30 minutes because there was still a party of 16 waiting to be seated. AYFKM? Talk about bad planning, miss thang. I don't remember her apologizing for the wait either. We ended up having to kill time at the arcade upstairs (for the kids) as the others went gambling.
We came back around 8:15, and the hostess was gone. We waited in the front for at least 30 minutes without any acknowledgment from anyone. Then we FINALLY get seated around 9:00, without any apologies. That's when the bitchy hostess went back to her post in front as we sat at the table inside. I guess she was hiding from us this whole time. Although we got seated, we had no menus and no one came by for maybe 5 minutes. Our server then came to get our drink orders so we asked him for menus and all he said was "Give us some time, we'll get to it." My sister actually got up and asked the hostess for menus, and for the first time (from any of the workers), I heard her say "Oh, I'm so sorry about that."
Well, I have to say, the food here is pretty good. I ordered a petite filet mignon (8oz) that came with a salad and choice of either garlic mashed potatoes, baked potato, or rice pilaf for $25. Our server was nice once we got our drinks, and the chef came out to greet us and asked if our food was good. There's no kids' menu, so I ordered my kids the French onion soup ($6) and crab cake (2pcs for $13), which they shared.
I would've given this place 4 stars because the food is pretty good AND it's affordable (have you seen the prices at other steakhouses?!), but because the service that we experienced up until getting our food was TERRIBLE (yes, it deserves all caps), I knocked off a star. If it weren't for the food, I don't know if I'd give them one star.
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