The customer service was lacking and made us feel like second class. I made a reservation the night prior for a group of 8 and was asked to come early between 4-430pm to ensure proper seating.
We arrived there at 4:15pm and went to the line where it says reserved. My heart sank when the hostess looks at me and says there's nothing under my name. The restaurant was %5 seated since we arrived earlier. The hostess looks at me like I was lying. Rather than assuring us that they must have made a mistake, they just tossed us over to the empty line for people with no reservations and moved on to the next customer with a reservation.
We were further disappointed because they weren't serving snow crabs that night and we mainly came for this since we're seafood lovers.
Nonetheless we tried to not let this ruin our night and proceeded to just enjoy our family birthday dinner.
The food was bland and salty.
We expect that, since it's a mass produced buffet. But I've been to the Mascouche location and few times and never have been disappointed with their service or food quality.
The roasted meat were over dried sitting under the heating lamp. Roasted lamb was not eatable (dry and hard). Sushis were not good. The sushi rice had no seasoning. The list goes on... it's a buffet I know but I expect to have somewhat decent food.
The only thing i enjoyed that night was the soups ( can't miss that), the gyro they made fresh in front of you and the maple toffee they serve for the sugar shack theme night.
I would not go back to this location again. Overall for experience and food I would give 1 out of 5. The only thing that gave a 1 is our waitress. She was nice and attentive to our needs.