The food is pretty good usually. My BF loves the burgers and there are a wide variety of flavor options for the wings. Deserts are all typically frozen, but tasty. My problem has always been with their delivery. Typically we order from them using eat24.com and delivery takes FOREVER. We have never received our food in under an hour, and as I'm typing this I have been waiting for over an hour and a half for a burger, 8 wings and fries.
If you're going to eat from Ray's I strongly suggest doing pick-up, or try another means to ordering their food. I can't speak for any other food apps, or calling them directly, but my experience with their service has been awful.