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| - I had a craving for a salad, read some Yelp reviews, and liked the idea behind the concept of giving back. Wasn't expecting a wait that was well over a half an hour at a sandwich/salad type place though. This was my first visit.
I placed my order, it was busy but it was also close to 1PM so to be expected. I opted to do take-out since most of the seats were full. However, after standing for about 15 minutes it was obvious that the seats were full of people waiting for their food...one woman who complained to the management had waited for an hour! While I can't say for sure how long my wait was, when I took a seat after standing it was at least 30 minutes before my order was ready.
I told the young lady who gave me my order and simply said "thanks for waiting" that this was my first visit, and if it was always this busy. She said no, that they had a catering event that caused the delay. I replied that it was well over a half hour wait though, and she just gave me a look and a "yeah I know."
My salad was good, and I will try this place again since it is very close and I believe you should give more than one chance to a new restaurant. However, if you know that you are making customers who come into your establishment wait this long for their food, you may want to alert them when they order to be more proactive. Or maybe a "I'm sorry you had to wait so long, we appreciate your business. Here is a cookie for your troubles and I hope you visit us again," might be a better response than "yeah I know." Not cool.
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