Terrible customer service, rude receptionists and long waits. Dr. Greenaway is super knowledgable and friendly, but I've waited up to an hour sometimes even with an appointment.
Every time I call ,the receptionist picks up the phone and immediately says "hold please" in a curt manner and puts me on hold for at least 10minutes. The last straw with this clinic was when I needed my immunization records for a masters program and they told me that I would have to wait a month till my doctor was back from vacation. I explained that I was going to school in the states and needed the records for my acceptance, and asked whether I could see anyone else in the meantime (they couldn't just send me my records, I had to make an appointment so that they can charge OHIP I'm guessing). I was told that they don't switch patients between doctors and that I would have to deal with it and wait.
I promptly called another doctors office in the city and made an appointment with a new family doctor. I was seen within three days by the other clinic and they even called the city of Toronto public health and had my immunization records faxed to me. I really wanted to like HealthSource, but the reception staff is just brutal. Glad to take my business elsewhere.