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  • I am a Las Vegas local who for the past 4 years has stayed at the Rio at least 1 time per month during the summer and about everyother month during cooler season. It USED to be my favorite hotel. Last summer I saw a major decline and this summer it is horrible. The pools were absolutely filthy. Grime on the tiles that hasnt been scrubbed, plastic cups and straws floating at the opening of thee pool at 9am. Grease, and scum floating atop the water at opening. There is no excuse that pools are not clean at 9am. The foul odor of cat urine surrounding the pool was horrid come to find out from employees that the hotel feeds and encourages stray cats to visit. Do something useful for the cats and have a rescue society come get them dont allow the pool to reak of urine. Pool chairs are few and far between come to learn that new chairs were promised but the proper tools to assemble were not purchased and the assembly job was left to the young life guards for completion. Jack in guest services could not have been any more rude when asked to help understand something om my checkout receipt. And how dare him specifically mention to me how much I chose to spend in food and beverage. My room was clean however both sinks quickly fill up and slow to drain seems to be common in the masquarade tower have had this issue on other visits, toilet seat not securely bolted and tub stopper broken so the option of soaking in a relaxing bath were quickly shot out the door. On a good note my pool server Arlee was over the top wonderful. Definitely time to take my business to another location and say goodbye to the Rio until someone realizes that it has fallen way below its previous standards. Soooo very disappointed!
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