I had purchased a gift certificate so I made an appointment months in advance to get an up-do for my best friends wedding. I arrived on time but had to wait over 20 minutes for my "stylist" to finish her friends hair before moving onto me (yes friends, not paying customers). For my up-do she put my hair in a ponytail which was a little disappointing. She gave me a few curls and she did end up pinning some of it up to hide the ponytail. They don't wash your hair which is fine but would have been good to know and still my hairstyle was falling out before the ceremony was over. The highlight of my experience was when I went to pay for my $80 ponytail (not including tip), my gift certificate was mysteriously empty. Apparently they gave me an empty card and just took my money. I paid the full amount, again, with a promise that the manager would call me the next day. Two phone calls, 3 emails, and 30 full days later I'm still waiting on that call.
My advice would be skip this place and go to a real salon. It's the same price if not less and at least then you'll have a licensed hair dresser doing it. The prices on their menu aren't accurate, as I said they charged me $80 for a ponytail and I definitely didn't get any extras.