They get very busy and when they do they scramble to make it work. The service gets noticeably worse as they get busier which seems obvious but great restaurants don't make you feel that way. The owner is very friendly and always does his best to make things right.
The reason I can't give S&Y more than 3 stars is that something always goes wrong. The last visit our food must have been sitting quite a while as everything came out cold. One dish was so cold it wasn't edible. The sad thing is that when your food comes out correct and warm it is great. The pancakes are worth a visit. We just always feel like we are rolling the dice everytime we head over there.