I have taken my dog there several times during the year for trips. She LOVES this place. I think she's almost sad when we get home that all of her play friends are gone. The owners are extremely nice and helpful. My dog is thirsty when she gets home, but I doubt its because they aren't giving her water... that's absurd. Shes been there for weeks at a time. I think she's just so excited she doesn't think to get a drink. The prices are awesome compared to any other boarding facilities, and I love the fact my pup is only in her cage when shes eating and sleeping. They are also very most vets would barely let her out. I love that place and not worry about that long review, they seem to over analyze every part of the stay.. So your dogs were thirsty after they were playing... thats normal! Same with comment about this location not having lush field in the back... its a shopping center! They have enough property outback for your dog to potty and come back into the airconditioner to play again.