It makes me sad to say but I went in this CFA yesterday to wait for someone to land at the Mesa airport. I ordered a couple of items and waited to retrieve my drink at the counter. When the young lady brought it to me I said thank you and she said uh-huh. I thought it strange since I've always been told "my pleasure" with a smile. Then the young man who was replacing the ketchup wouldn't budge for me to get a straw and napkin or even a ketchup packet. He then brought my food to the table and when I said thank you - he GRUNTED!!! I have to say - I didn't feel the chickfila love yesterday. I was surprised that the shift leader was also not friendly and didn't seem to be interested in what was going on either. Needless to say - I hope these unhappy employees will move on and let someone have their jobs who would be happy to have a job.