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| - This is a letter I mailed, faxed and hand delivered to my Service Consultant at Arrowhead Lexus. Never received a response.
September 20, 2010
Arrowhead Lexus
9238 West Bell Rd
Peoria, AZ 85382
Lexus Manager
I have had my Lexus RX 330 serviced by your service center multiple times in the last year. At the last three times there was a note with the work order that I complained of steering wheel vibrating at high speeds and that it was pulling/drifting to the left. Every time I was told it was the tires, the road, or the rotors. After my last service and the vehicle were still under the 100,000-mile warranty, I was again told everything was fine. This past service I went to another Lexus repair shop and he told me right away that the struts were leaking and had been broken at least a year, because the boot around it was completely worn away. Since the strut was broken so long, it had caused all the other struts to fail including the stabilization arm.
All told, the bills were $3,600 dollars. I feel that Lexus is always advertising that it does excellent service and in this case it didn't which cost me more to service the vehicle because proper maintenance was not preformed at your service center this should have been fixed in the previous three service visits.
Not satisfied customer
Scott
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