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  • I Purchased a Nintendo switch the night before my sons birthday and they gave me a display box with nothing in it. The clerk carried the console to the register (profiling) so I never even touched the unit until after it was paid for and in a bag with other items. I didn't catch it until I got out of the store and into my car and looked at my receipt and noticed they didn't charge for an item, so me being a good person, I turned back to let them know of the mistake and that's when I felt the box and the weight. I returned to the store with all items and receipt and waited for a good 15 minutes while they did nothing just to have a manager with a bad attitude (Karla) come back and tell me to come back Tomorrow. Let me remind you, it's the night before my sons birthday and this is the only thing he wanted. I understand loss prevention, I worked that position for 5 years, but under no circumstance is it my responsibility to wait for Walmart to figure it out I internally. Now my sons not getting his gift the day of. Who know when. I'm livid. I've shopped at Walmart 30 years of my life and this is how you get treated. It's not like I even want my money back, I just want what I payed for
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