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| - This is my favorite restaurant of all time. My husband and I come here often. We have had many family events, work outings, along with birthdays spent here. For Christmas TWICE we have received gift cards to come here because everyone knows how much we love it. However, not once has the service been good. The only thing that brings us back constantly is the food. But this was the final straw. Never will the food be worth going in for the terrible service again. We sat for 15 minutes before we were even acknowledged. At least 10 employees walked passed making eye contact. Finally a manager, maybe?, walked by and we glared at him like "yeah we haven't been helped" he kept walking, and then turned around almost as if he "realized" he made eye contact. He asked if he could get us started on drinks. I said I would start with a water, and my sister said she was going to decide on a cocktail but wanted a menu with drinks. He brought 2 waters, the drink menu, and walked away. Ok. First of all as a manager realizing someone hasn't been helped, you apologize at the very least. He could have brought over food menus, and should have had a talk with a server to get us greeted immediately. Instead, We sat for another 8 minutes when the bartender called out "you guys are just waiting for happy hour right?" Ummm, no. She came over and said she was told we were waiting for happy hour. I don't care what she was told, if she was our server she should have greeted us and at least let us know she would be taking care of us. Especially when she was one of the employees who made eye contact!!!! When she came over I ordered my food off the menu that was never brought to me. But lucky for her we go all the time it's practically memorized. Slow service the rest of the night. Tables around us had to stop multiple people for things they needed. I had to ask for bread and butter, which has always just been brought to us. There were at least 4 tables completely trashed from when we walked in until we walked out. And I don't mean glasses, I mean full on plates of entrees. Completely disgusting environment. So disappointed. Never going back again. After 20 times of bad service you have to call it quits eventually. Maybe I'm harsh because I've been in the industry for years. However, I know what my guests expect of me, and I sure as hell know what I expect as a guest. It's a shame when you think to yourself you wish you worked there sometimes, just because you see a million things that could be prevented. Ugh.
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