rev:text
| - I really was hoping for a great experience from this place as I bought a car from this place back in 2009 when it was called Adams Auto Mart. You would not believe how horribly I was disappointed walking into this "new" dealership.
The receptionist came off very cold when I asked her questions. She didn't seem to want to be bothered. I tried to tell her about my previous experience and how excited I was to buy from them again. All she did was tell me to go sit down and someone would be with me. I felt horribly ignored.
After waiting about 20 minutes, finally the Sales Manager, Everett Adams, came to get me. When I walked into his office, we were followed by two other employees who seemed to think my business was of lesser importance than any inquiry I was currently making. Sitting down with Mr. Adams, I asked him how he was, he just replied, but didn't return the courtesy. I told him my name and I waited for him to tell me his, but it only lead to awkward silence. He seemed very cold and trying to hard sell me on a car (Cadillac Eldorado) without being very concerned with my questions.
I had to ask to see the car I wanted to see five times before he proceeded to walk out with me to inspect it. When I had questions about the condition of the car, it was quickly brushed off and retorted with the gist of "Well, with a car this old, it's to be expected."
While I was asking more questions, he proceeded to turn to other customers in the lot to ask if they needed help which made me feel like my business was not important at all.
I was SOOOOO disappointed by my service and mainly because I was so happy to buy from what I THOUGHT was the place I bought my car from so happily only six years ago. This place definitely lost a customer in me and more so my faith in dealing with "car salesmen".
|