Ordered a a personalized greeting birthday cake for $40.00 and when I went to pick it up the top of the cake was squashed obliterating the "Happy Birthday" message. I expressed my disappointment however the staff couldn't care less about the damage they caused. They were uncaring and uninterested in fixing the problem or offering a damage discount. Should change their name to Lazy Staff and Kettle of I Couldn't Care Less. Needless to say I won't be spending another dollar there.