if i could write a negative star i would. as a one time installer for this company i can tell you that you should never hire them to do your home. 1. they send sales people out to sell jobs who have no clue what they are doing. try getting ahold of someone good luck!!!! 2. they send the installers (me) out with the wrong material and lack there of. then when i try and get the new stuff it takes forever at their warehouse. on top of that the customer had to end up buying some things at home depot. this was a 1-1.5 day job ended up being 4 because of them not caring. empire has different crews do different parts of the house. so of coarse another crew had done the tile which was done poor and way to high so when i met the laminate up to it there ended up being a lip nothing can be done about that. its been 2 months and still havent been paid. so all in all if you want horrible customer service, crappy work, and not knowing exactly what your going to get this is the right place for you.