Everyone there has great customer service. Ive been going there a while and Joe always did an AMAZING job on my nails. Ive never had anyone do better than him. I was EXTREMELY disappointed when I found out this week that he was no longer working there. I reluctantly allowed another technician to do my nails. Although he was nice, the job wasn't that great. Unfortunately, Im going to have to search for another shop and or technician.