My 5 star rating is for the drivers I've had.
User's app is easy to use and generally reliable, but there is really no customer contact with the company.
I've several friends who drive for Uber and lyft. Neither company seems to give a fig for their drivers. Their views being that there will always be more people to drive so who needs to pay a decent wage.
TIPS are not included in the fare.
Treat the drivers like your friends and their cars like your dad's. Don't spill food or drinks, don't attempt to smoke.
Don't expect drivers to provide waters, candy, gum or other"extras" if you're unwilling to TIP! As Uber does not provide these, don't expect the drivers to pay for it, especially on a $2.80 fare.
Cost breakdown: $2.80 fare
Gas- $0.35
Insurance - $0.97
Upkeep - $0.67
--------------------------------
Total: $1.99
So I guess the $0.81 is the TIP huh??
Not to mention time and frustration let alone vehicle value depreciation.
So remember the next time you climb into the back of some poor uber driver's 2016 car you don't put your dirty shoes on their seats, you don't spill your soda or drip big Mac sauce all over the back of the seat.
Tip your driver for putting up with your drunk butt and getting you home safely and saving you the cost and embarrassment of a DUI.
Oh and FYI, uber charges passengers $200+ for vomit clean up! And that is one charge you can't dispute.