12-17-13 Unfortunately, Alicia (owner of Bravo Hair Salon) falls short of professional behavior and fails to provide quality customer service. Appointments are cancelled last minute and clients are not offered service options with other stylists / colorists to accommodate Alicia's sudden and unexpected cancelations. Additionally, I have found Bravo's receptionist (Trudy) to be defensive and confrontational when addressing concerns regarding the salon's last minute cancellations. Trudy's inappropriate communication with clients and poor customer service skills is unacceptable and certainly damages the opportunity for salon growth and repeat business. Although Alicia Bravo "talks the walk" specific to quality services and good customer care, she apparently fails to "walk the talk". "Actions speak louder than words Bravo Salon"!