My husband, myself and my 4 yr old daughter decided to walk over from the store I manage in Rivergate and have a nice dinner at the Wine Shop. We originally wanted to sit outside but no tables were available. No biggie, we sat at a low top inside. We were sat in between 2 occupied tables. The same waitress for all 3 tables. Once we were sat, our waitress approached both tables on either side of us but completely ignored us. When she finally got around to our table, she said I'll bring you all some water. (What if I don't want water!) My husband quickly spoke up and said can you tell what beers are on tap? She said, we have hundreds... Just stand up and go over to the beer area and grab what you want. He said, but do you have a list of what you have on TAP? She said, uhhh yeah and rattled them off as fast as she could and was gone.
I understand being busy.. A simple greeting and smile would have stopped the clock and made us feel welcome. Especially when she is being semi attentive to everyone else around us.
Needless to say, we took our business to River Bleu. We sat outside and our waitress was absolutely amazing. We tipped her very well and will steer clear of The Wine Shop.
I'm in the service industry and you can't expect people to pay more for less... Period.