I must admit, I shop here over JoAnn Fabrics because of Michael's location. But I just went in to purchase a Cricket. I had to find three different assocaites who knew why they were on the shelf with empty boxes and WHAT they were. Seriously, can you know something about your products. One person helped and knew where the cartridges were just when I gave up hope. Took way too long to bring one up. Then, I went to Joann's - same thing, same day. There's was $80 cheaper! JoAnns had great staff.