I arrived late (10 pm) at the Cincinnati airport to pick up the car I'd reserved. It was a holiday weekend and they did not have the car size I reserved. I was lucky they had a car at all, a much smaller car. The attendent would not tell me what the adjusted rate would be and told me to call the office the next day, the manager would be in. The next day I called - the only number they provide you with is a central number, not the office. The voicemail directory is a particularly bad one. The first guy said he had to speak to someone and put me on hold for 10 minutes, so I hung up and called back. But the bottom line was, I was stuck with the rate I signed for, regardless of the lower quality car they gave me. My only option was to "exchange" the car for the size I reserved or to return the car ($65 for less than 24 hours) at the airport location (the only one they have here) - 30 minutes away. Oh, and they don't even have a car the size I reserved that I can exchange for.