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| - My family went to Lolos in Gilbert for my sons 11th birthday he picked the location and we had always have had a great experience there before.
I had called ahead and asked for a reservations, Jordan said they dont take reservations but would note it was a party of 9 that was coming. Also told them it was for a birthday. When we got there we had to wait about 15 minutes which was reasonable.
It started going downhill once we got seated. Our waiter said he would be with us in a minute, it took 10 minutes before he came back and took our drinks order. Our drinks came but staggered over 10 minutes, some of the kids in our party got their drinks then 5 minutes later the rest did. The adult drinks came out a couple at a time.
We ordered our food and then nothing,I joked that our waiter took our order on a napkin which we thought was strange. Our waiter barely came by, 40 minutes after we ordered we were told our food would come out shortly, it was another 20 minutes later before our food came out.
By this time it was 8.30, we did our best to keep 3 kids under 11 entertained but we were all getting a little hangry.
It gets worse when our food finally arrived. First we had 2 orders of biscuits and gravy in our party the gravy was great, however the biscuits were rock hard like they have been sitting under a heat lamp for an hour we sent them back. My moms omelette was cold and the vegetables seemed under cooked, she said it was like it had been sitting out for a while not under a heat lamp. They forget 1 of the kids Oreo pancakes, it was 20 minutes later and they still had not brought it out. Then a teenager who was bringing out the food said sorry and brought him a Mac n cheese to tied him over. The pancakes never came and we ended up telling our waiter to cancel it off the order. My wifes order never came out 20 minutes later we told our waiter to cancel the order. My 22 year old daughter had plans to meet friends, she was waiting for 80 minutes for her food, 20 minutes after every ones food came out. She said she was going to get something with her friends and we told the waiter to cancel that order. 5 minutes later her food came out, we sent it back.
All this time we were never seen by a manager. You would think sending back 2 food items and cancelling 2 other orders this is $50 worth of food a waiter would of had to explain to a manager the situation. Seems like they could careless we never got an apology, my family used to love going to Lolo's we would bring out of towners here, but we wont be back, the problems here seem to be the whole restaurant, the waiter was poor, the kitchen was poor, the food was poor and Lolo's managers dont care. My son had a great Birthday despite Lolo's lack of support.
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