Initially great service over the phone. My fiance was looking for a remote start system for her vehicle. They answered all of our questions over the phone, which prompted her to make an appointment to buy it and have them install it on the first phone call. She went to appointment and returned home simply pleased with Auto Sound. They do very professional, clean work at very reasonable prices. We are very picky about our vehicles and who works on them, so when she came home overly happy with Auto Sound, I knew we landed a homerun. She even upgraded to a higher priced unit from what she was looking for. They have the inventory and the customer service that I look for.