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| - We used to be huge fans of this place and even have given gift certificates to friends to try it out. We hadn't been in for awhile and I'm left appalled at how drastically things have gone down hill. It really saddens me as we all loved this place. My kids wanted to sit at a bar height table by the door, which is a new edition since our last visit. The chairs were frighteningly wobbly and not of the same quality as that of the previously existing furniture. I specifically chose this restaurant because in the past they had the quality I prefer and they had been great about special requests. For days, I had been dying for a good meatball sandwich but didn't have time to make one nor find a decent place to order one. However, I knew the Side Door had great meatballs and also serves sandwiches, like the Philly Cheese Steak. I thought, hey, maybe I can get them to slap some meatballs on the Philly Cheese Steak bread. When I asked, the waitress said she'd ask but warned the kitchen isn't usually accommodating to such requests. Sure enough, they denied it. Which is fair enough as it isn't a menu item. While disappointing, I understand to some degree but it's really not that difficult of a request. As someone who has worked in the restaurant industry, I try to avoid making requests that are really going to put anyone out. Had they agreed, I'd have been immensely grateful as I haven't had one in years! At any rate, it's not a menu item so I wouldn't ding them for that but sure would have given bonus points had they agreed. But the rest of the experience only added to my frustration. Our food came out and our server didn't come back to check on us. Ever. Half way through my dry cheese steak sandwich I was completely out of my beverage. After waiting and waiting for her to come by to check on us, I just gave up and choked down the other half of my sandwich and never received a refill during our meal. The burgers/sandwiches don't come with a side which has never concerned me. We have always ordered a plate of onion rings ($5) to share but the portion wasn't as generous this time. For $5, we were served 5 onion rings...that's $1/onion ring. Seems a little steep. My kids liked their burgers, as always. The root beer is amazing and on draft. But I paid $6.50 for the two root beers for my kids and never even got our drinks refilled. Had we received ample refills, that would have been okay. So for a cheese steak sandwich, 2 burgers, 1 order of onion rings to split, 2 root beers and a tea it was $41. It the quality/service backed up the cost, I'd be okay with it but it wasn't. Not even close. So by the time the check comes, I'm just extremely frustrated. Then to add insult to injury I found my debit card wasn't run for the correct amount. Any one of these things, I would have just overlooked it and remembered we all have off days. However, the combination of them doesn't allow for nearly as much understanding on my part.
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