Customer service is everything. Walked up to the gate agent and asked if there were outlets. Now you see them a lot in areas set aside for charging stations. At the AA gates in Charlotte they were along the wall. No big deal, but the guy barely looked up and said, you'll just have to find them. Noticed when AA employees walked up to him, he was as nice as could be. Evelyn, the gate agent at our gate, sharing the same desk walks up and couldn't be nicer to everyone who came up to her. That was refreshing. He would make this two stars and she makes it four. Have to meet in the middle.