My wife and I mostly go here a little after the lunch rush for coffee and goodies. We love hanging around back by the fireplace when we can grab those seats. I feel bad for all those folks who have to deal with crowds and waits and rushed service - we totally avoid that whole thing, so my reviews are much more relaxed than others' might be.
Their drip coffee is good and they are pretty good about keeping the canisters of fresh drip coffee coming. Their bakery is very good - I really like the morning buns and the cinnamon-oat-date scones. My wife swears by their gluten-free cookies, and I can say, having had more than a few bites myself, they pretty much just taste like regular cookies to me. I've never had a bad baked item of theirs, as a matter of fact.