I went here based on the fabulous reviews. I will start off by saying that the actual massage itself was pretty good - really worked out the kinks in my back....although i am feeling slightly sore this morning - perhaps a tad too much pressure. :)
This place is above the Subway Sandwich place. It smells stale and musty - their waiting room kinda smells. I knew this wasn't a spa and I am ok with that...but perhaps some scented candles or incense would have helped.
I arrived early for my appointment by about 15 minutes. After i gave in my forms I was pretty much ignored as the RMTs were busy talking with each other or on the computer or their phones. As far as I could tell, I was the only client there so I am not sure why they couldn't take me in 10 min earlier. It just felt awkward sitting there...staring.
Once my massage started, the RMT spent 5 seconds asking me what the problem I was having. I don't expect any in depth conversations but at least a few minutes so she can really understand what my issue is. Again...kinda felt awkward. The massage table I had was wobbly...so everytime she applied pressure it would slightly rock. Annoying towards the end.
Afterwards when paying the whole situation was awkward again. There is no option on the debit/credit card machine to tip. I also didn't see any envelopes around to tip like you would at any other place. So to be honest...i really wasn't sure what to do...so I didn't tip. I honestly felt like the experience was not worthy to make the effort to find out about tipping. Had their been an option on the machine to tip I probably would have - but at a lower amount than normal.
All in all the experience was ok. I must be missing something b/c majority of the other reviewers have indicated fabulous experience/service so perhaps it was an off day. Which is a bit sad since i went on my birthday and was hoping to really enjoy it. I think i would have been more mad if i had to pay for it myself..but since insurance will cover 80%, i can't be that disappointed.
I will probably give it another try (perhaps another RMT) based on the YELP reviewers comments...but I will still look at other options.