| rev:text
| - 7/27/16
This review isn't based on Dr. Menezes as a surgeon, or even as a doctor in general. I have not had enough time to find out much about him. To skip to the reason for the 1 star, see paragraph 7.
I was referred to him by my 9 month old son's pediatrician, and made an appointment. A little bit of trouble with the appointment. They said they didn't have a referral, even though I sent over a copy myself, as did his pediatrician. I also brought that referral to the appointment because they said it would be cancelled if I didn't. Not sure why that would be if they had it in their files.
Typical doctor visit at the beginning, a small wait, not bad, and info collected by what I assume was the nurse before the doctor comes in.
When Dr. Menezes came in, he seemed very professional, and caring. He was probably only in there for 2 minutes, and ordered a head CT Scan. Not knowing anything about the possible condition, which he doubts is even present, I went along with the orders.
At home I read more about it, and it seems that the radiation from the CT can be avoided most of the time with a simple visual and "touch" inspection. It takes more time by the doctor, but doesn't expose an infant to that risk. It does seem that there is split feelings about that though.
Still fine with doing the CT, Tonya or Tanya (I can't read her writing on the card), said she would submit the authorization to my insurance and call me soon.
This is where the one star review comes into play. My appointment was on July 7th, it's now July 27th. Tomorrow is 3 weeks since the appointment. I called, trying to get an update, today, but "Tanya" wasn't able to be reached by the lady I was on the phone with. Prior to today's call, I have called 4 other times, talking with someone each time, and left 2 other messages for "Tanya" with the people I talked to. Each time they would say she wasn't in or something of the sort, but that she would call back. Today, I got someone that realized if a head CT of an infant is ordered, this might be a call to return. She (I wish I remembered her name, because she seemed to care) looked deeper into his file, and saw that the order had never been submitted. YOU'VE GOT TO BE KIDDING ME!!! She was even upset about it. She couldn't think of any reason why this order wouldn't have been turned in. There is a possibility that there is cranial pressure building up inside of an infant that can't tell you what hurts, and it has taken you 3 weeks and counting to do your job or return a call?!? Completely unprofessional. If it wasn't such a long wait to get to see a new specialist, I would wash my hands of this office completely.
Again, this is not a slight on the Doctor, but rather on one person, who's job significantly impacts my child's wellbeing.
I will update this post as things change.
7/28 Update
Still no call back from "Tanya". Called today and I got the same lady as I did yesterday, her name is Pamela by the way, and very helpful. Again, I could hear the concern in her voice. She is very nice. She was reading over the notes, and saw that from my 7/20 phone call, prior to today there were 2 "URGENT" messages left for Tanya, still with no response. She was able to get ahold of her supervisor, and hopefully that will move things forward.
Again, I'm trying to get a necessary medical test done for my son to make sure that his brain does not have too much pressure on it. Why is this approaching a month before she will do her job?!?
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