Terrible service is sometimes the norm here. They book great rock shows so I've returned over the years, but I've dealt with rude bartenders, servers, managers and door people here several times. (not all - some are lovely!)
In fact, I'd say that ALL of my worst service experiences in Toronto have been here.
But when the right band is booked and the crowd is into it, it can be hard to care about mediocre service. And Bluegrass music Wednesday nights is a real treat.