This has to be the worst car rental company and location that I have ever experienced. I had a confirmed reservation at the Toronto Airport Hertz location. When I got there at 1am, it was the only counter that was closed amongst all the other car rental companies. I phoned their number and got somebody in Manilla, Phillipines!!. She promised that someone would call me first thing the next morning. Nobody called me until noon. When I called back at the airport location, I was once again connected to someone in Manilla who once again promised me that someone would call me. I never got my refund or my car. What a joke. The place should be investigated and shut down. I will be speaking to the BBB about them and the Toronto Airport Authority.