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  • Tried to schedule an appointment for them to come out the next day, since today is a Sunday and would be double the cost for them to come out. First, the lady tells me their normal hours are 7am-4pm, so I ask if we can have someone come out at 7am. She says that while they answer the phone 24 hours a day, they don't send out plumbers 24 hours a day, and that they schedule their first appointment for 8-10am. Then she tells me that she doesn't have her scheduling computer in front of her and that it's not on. So I ask her if she can turn it on and she mumbles something about it being the weekend and the computers being off. So I tell her I'll call her back. I try calling back 10 minutes later to schedule an appointment (presumably her computer is on by now), and there's no answer. For the next hour, I try calling back several times from 3 different phones and nobody is picking up. So for a service that supposedly answers the phone 24 hours a day, not picking up the phone so that people can schedule an appointment to give you money is probably not the best way to run a business.
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