Actually would score it 0 stars but unable to on site. Was a Vons's shopper 1-2 times/wk. since it opened in the Trails but will no longer shop at the new Haggen unless it is a dire emergency since I live just up the street. Prices are about 1/3 higher than Vons & other competitors, sale items in advertised flyers are merely higher or regular prices elsewhere, bakery items are scarce & look dry & unappealing besides being pricier, produce & bakery has all been significantly reduced & sparse, everything else looks similar with brighter lighting and MUCH higher prices, less selection and poor customer service despite several employees just hanging around the service desk talking & laughing with each other. I had asked for a raincheck for the single item I came in for & it was a major ordeal for the manager to issue it despite them being out of it. No grand opening "hoopla"or anything to welcome customers to its new stores in new communities. What a total disappointment! Will be counting the days, along with everyone I know who used to shop at Vons & has been to Haggen, until the store is hopefully acquired again by a company that cares about the shopping experience, competitiveness and its customers. Haggen has now lost many loyal Von's customers and the Smith aisles are "bumper"carts where "customer service" reigns supreme!