So far every time I have been in there they have been nice. I've been in a few times and normally find what I need as they have a pretty good selection of black hair care products, wigs weave hair and braiding hair to name a few. The only reason I didn't give five stars is because I felt that they are a bit pricey compared to other store for the Malaysian hair I bought. And the bundle was tiny for what I normally buy off of Amazon. But the ladies are always helpful and knowledgeable and I never feel uncomfortable when I go in.