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| - If I could give this bar no stars or half of one star, I would.
My husband and I played video poker here for less than two hours on a Saturday afternoon (around 2:00 pm, when the bar was not busy), and we had THE WORST service we have ever experienced in Vegas from the bartender, Josh. He was rude, offensive and extremely condescending. When we sat down we both put $100 into the machines, and began playing the max bet, which was a requirement we both fully understood and were fine with to be able to comp our drinks. Josh reminded us when he brought the first round that we could have one drink every 30 minutes, and that we needed to be playing the max bet. Again, we were fine with that and it was not an issue.
We started playing and were winning. After about 35 minutes or so we ordered our second round of drinks and Josh, who was busy making shots and espresso martinis for the two couples next to us (of whom only one person was playing the video poker machine occasionally but all four persons were receiving comped drinks), seemed annoyed. He reluctantly brought us the drinks and then continued to ignore us and boast an air of arrogance to all of those around him.
Finally, after another 35-40 minutes had gone by, we asked Josh for a final round of drinks, and he rudely told us that he had to ask his floor manager because he didn't know if we had played enough. His comment was absurd and delivered in such a way that we could not have been more offended. He did not adhere to this policy with any of the other players around us, so why we were singled out when we had been consistently gambling and did not ask for drinks before we knew 30+ minutes had passed just baffled us. We were merely killing time before taking a limo to the airport, so his behavior was just absurd.
After checking with his floor manager who informed him that we had been gambling enough and another drink was approved, he decided to tell us that before he could give us another drink we had been warned by him, and that "his job was on the line." We were LIVID. My husband offered to pay for the drinks, and we left right away to speak with management about the treatment we had just received. Upon asking to speak to the manager we were told to walk back to the Bar and that he/she would be there to talk to; however, no one was to be found. We don't know if it was by the hand of Josh that this person never appeared, but it leaves us to conclude that this particular bar and this particular bartender are some of the worst in not just Vegas, but the US.
We are huge fans of the Aria and were extremely disappointed in this service experience and the way it was handled afterwards. We will seriously consider other casinos and hotels to stay at during our next trip to Vegas, even though we loved the Sky Suite and every other person at the hotel besides Josh.
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