Food is hit and miss, and the service is always miss. My first visit I went with a friend and they messed up my order. Not a big deal as they fixed it and brought me a new one. I thought the chicken sandwich was good. My friend had the meatball sandwich which they really enjoyed.
I went back a second time with family and the service was seriously some of the worst I've ever dealt with in any dining experience. There were 4 of us - 2 of us were served the wrong meals, drinks were brought out very late (they forgot one drink), and the gnocchi were pretty bad (I thought it was funny how the chef came out and pulled a packet of gnocchi that was for sale off the shelf right in front of us right after we ordered). We were the only people in the restaurant at the time so we knew it was coming to us.
Besides getting the orders mixed up, the server would ask one person what they wanted, go to the next person, and then go back to the previous person to confirm what they ordered. He had a pad of paper in his hand so I'm not sure if he was writing down our order or doodling.