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  • I bought my 2010 Malibu LTZ 9/16/14. The only good part about my experience was the salesman. He was very nice and professional. Once I got into finance it went down hill. The finance guy was more concerned with his watch that could start his car, selling me a tire warranty, and that Floyd Mayweather was trading in his Cadillac SUV's for Suburbans. The one thing I really wanted was Gap insurance, I was told to just get it from my insurance company. I figured he knew what he was talking about so I signed the contract and left in my car. The next day the finance guy calls me and says the bank rep was at the dealership and he got me a better deal and I needed to get down there fast. I said ok I was on my way. As soon as I walked out the door he called me back and said never mind and he will call me back. I ended up going in later that day to resign my contract. Then about 2 weeks later I found out my insurance doesn't do gap and I should of got it from the dealership, by this time I was so irritated and pissed off I could do nothing but cry. I called my sales guy and he was able to get the manager of the finance dept to finish my deal and take the stuff I didn't want off and get me my gap insurance. Now the service dept. I told the used car service guy that my car drove rough. He told me that it was most likely from the car being parked in the lot and after about driving 100 miles things will even out. I said ok. Then about 2-3 weeks after I signed my contract my locks started locking and unlocking on their own while I was driving. I called the used car service guy because my 30 day/ 1,000 mile warranty wasn't expired. He told me there was nothing he could do and I had to go through the regular service for it. I then called regular service and was told to just bring my car in. I left work and took my car in. I was then told they couldn't look at my car and I would have to leave it. I said I couldn't be with out a car. I then made an appt for my day off. When I got back to work the girl who schedules appts called me. I told her I already made an appt and her response was well who made that because we don't have appts available. You'll just have to leave your car till we can look at it. She had the worst attitude!!!!!! Now by this time I had enough and was not very nice. She ended up putting me on hold then told me she had to call me back. One of the service guys called me back and told me to bring my car back and they would get me a rental that I had to pay for a discounted fee but I still paid. I took the car in and explained everything that was wrong. I told him my car has a very rough idle and drives rough. They kept my car for 2 days. Of course they couldn't find anything wrong. Made me feel like I was crazy. Fast forward to 1/4/15.......... I'm driving home from California with my 3 children and dog. My car looses power and won't accelerate. This happens twice. Thankfully she got us all home safe. I took my car to another Chevy dealership in town on 1/7/15 this was their first available appt. the service consultant turned my car on and say "wow your car idles rough". I think to myself I knew I wasn't crazy!!!! I was given a car to drive while my car was being looked at. I get a call today that my transmission fluid is over heating because it's old and nasty. My car only has 46K miles on her. I now have to pay for work that should of been fixed months ago. To add insult to injury I bought my previous car from Henderson Chevrolet and had no problems. This time was horrible!!! I wouldn't even send someone I didn't like there! I will never return to this place!!!!!!!!
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