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  • What was up with your brunch service today, Fuegos? My part of three showed up at 11:50 this morning for brunch not realizing it would have been smart to make a reservation. The hostess said there were a lot of reservations at 12:15 and had no idea how long it would take to get us seated (not even an estimate?) It looked like there were a lot of empty tables (your three side rooms were empty plus some empty tables in the main dining room) so we gave her our name and number anyway. By 12:45 we asked if we were ever going to get seated (we had never received a text) and were seated right away. There were six empty tables in the part of the dining room where we were seated. What gives, Fuegos? We ordered drinks, soup and salad right away but didn't receive them until we asked for them again at 1:30; it took an hour to get another drink and a top off on water. The soups were good but the salad was totally underwhelming for how long I had to wait for it. Around 2:15 we received our food. My burger was good but the "side" of papas fritas was like two chips. The dessert included with the restaurant week menu was okay as well. We were out of there by 3pm - seriously, a three hour brunch including the time we spent waiting for a table. I don't know if you were short-staffed or under scheduled in the kitchen or FOH, but the service was just really bizarre, spotty, and we felt completely ignored. It was a total disappointment for a first try here, especially since I've been hearing such good things about you from vegan friends. It was just completely bizarre to spend so much time waiting when there were so many empty tables. And the wait-staff knew we were waiting for a long time but didn't seem to make up for it in checking on us or attentiveness. I shouldn't have to ask more than once for something I ordered. Or for a top off on water! Get your act together, Fuegos.
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