| rev:text
| - I wish that I was able to give our stay zero stars. My major complaint is that we booked a room for two nights and the second day our keys were canceled and room keys for our room was issued to other guests. OTHER GUESTS WENT IN OUR ROOM. We happened to see them in the hallway and they told us they were issued keys to our room but left when they saw it was occupied. Everything was downhill from here.
After being locked out of our room, I went to the front guest to tell them none of our keys worked (we tried 3 keys), and her response was "you probably went to the wrong room." I spoke to a manager who was nice. When I told him that we ran into the guests who had access to our room, he told me that was weird because when these things happen they put them in a completely different area, not next door. WHEN THESE THINGS HAPPEN?! How is this something that is reoccurring? To compensate us they took off our resort fees while they investigated what happened. I got a call from the manager later and he offered us $100 for breakfast at the buffet. Upon arrival at the buffet, we were told we have no comp and to take it up at the front desk. We were having breakfast before we checked out, so we did not have time to argue with the front desk about breakfast.
In addition to everything wrong with the room, we were YELLED at by a waitress. We ordered a bottle of champagne for my friends birthday, and went to sit at a blackjack table. When we sat down the pit boss explained that we cannot have open bottles, but we can drink the drinks we have and keep the bottle at our feet while we play. Since we could not refill using our bottle, my friend ordered a glass of champagne from a server. When the waitress brought the drink to her, she had an attitude and said that she was not supposed to serve her because she had a bottle (that were not allowed to use at this time). After she left our table, my friend said to me "that's stupid" about not being able to order a drink or drink the bottle we have. The waitress then turned from her other table and yelled at my friend. It was completely inappropriate and very rude. We spoke to the servers manager who really had nothing to say about the situation.
Aside from the room fiasco and being yelled at by a waitress, the service was subpar. The waitresses rarely came by the tables and were not very polite when they did. One waitress ignored one of our orders, and then brought my husband the wrong drink. Overall a really disappointing stay. We will not be returning.
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