Basically went in to get a new phone after mine broke. After 3 visits/3hrs-ish and not getting what I needed, I was done with Luis Rojas and Jesus (trainee). They just cared about upselling me on a new lg g5 which I didn't wan't even when the phone wasn't released and I needed one that same day ( I was leaving out of state). if they cared about a costumer, they would have sold me a phone that was in stock rather than try and sell me a "new" phone. in short, I didn't like the customer service, specially of Luis ,and their main concern is their own. Ask q's on your contract before signing,because Jesus doesn't know what to charge or not to, I overheard that Jesus might be charging stuff that he is not supposed to. That falls on the management staff that is training.