I had a "Juice" problem, nothing wrong with the juice.. just the container it was held in. I came in and discussed it with Vince at TruVape. He told me he would call me within the next two days with an answer. As promised, Vince called me the next day and corrected the problem to my satisfaction. I am a very happy customer and completely VALUE the service I was given. Everyone there is very helpful and pleasant. Thanks TruVape!