I've been going to this spa for about 6 months for facials. My esthetician, Kim, is fantastic. I've had bad facials before, and this is simply wonderful. One of the other reviews mentioned the reception person. He's not necessarily a warm, huggy guy when you first meet him, but he's VERY dedicated to making sure the customer is happy. The 5 stars here is partly due to the great customer service I got from Marc.