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  • We stayed here for 4 nights, housekeeping did NOT clean our room, they made the beds but never changed the linens. Our tub was filthy, we asked to have it cleaned but they never did and they never picked up our dirty towels or wiped down our bathroom counter and sink. Woke up one morning to staff fighting outside our room and one man screaming he was quitting. We used the hot (cold) tub and broke out with a horrible rash, found out it was due to the bacteria build up from not cleaning correctly. Pool and hot tub closes at 7 pm so there is no relaxing in the hot tub in the evening if you wanted to, the hot tub was luke warm not hot. Concierge desk was rude and not helpful unless you were purchasing show tickets which after being treated so rudely by the man there we decided not to buy tickets. When checking out we told them about the housekeeping issues and the rash, we were refunded the resort fee only to wake up to them charging the card instead of refunding the money. I called and was told by the desk supervisor that there was nothing they would do to help me, she was extremely rude to me. We paid to upgrade to a bigger, remodeled room yet our room was tiny, I would hate to see the size of the standard room. The hotel itself is nice but would NEVER stay there again due to the housekeeping issues and the rudeness of the desk staff.
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