I found the service to be severely lacking but really enjoyed the food. It's true when people say this is a "second rate PF Chang's" because they are owned by the same company but the food is good at a lower price.
You order your food and then receive a number to take to your table for your food to be brought to you. I was with a group of about six or seven and our "waitress" was either incredibly new or incredibly uninterested in learning the menu. She consistently brought each person the wrong meal they ordered. And then when she would bring the food out, she wasn't sure which meal was which. She couldn't tell the difference between a meal with chicken or tofu. It got to the point where the service was so comically bad, we thought it was all an elaborate joke.
I would go back for take out orders but wouldn't want to deal with a similar hassle of dining-in like I experienced.