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| - Had a work order through my home warranty company, with this business. It was a headache and a half to get ahold of them. Save yourself the trouble and just "press 1" for dispatch. Elsewise, nobody will call you back. They will say they called you, but, they never will. I guess business must be so good, lying must be an acceptable business practice. In any court, I can prove they did not!!!! No calls AND no voicemails, Air Pro "Masters"! I had to have my home warranty company call them. It took the poor lady 15 minutes yo get ahold of anyone. Then....eventually... when it was finally scheduled for service. The technician "bob", who came out... had me sign a document for him coming out and assesing the issue with my water heater. He went to grab tools and etc. Well, after offering him a drink due to the hot weather and giving him a lemonade to go. He added $800 worth of additional services to the document I signed. Didnt bother to advise me of this change to that document!!! When I spoke to my home warranty company, needless to say I was shocked! Lesson learned. However, when I called back, the person I spoke to said tjis was a normal business practice and it was how things are done! I told him of the issue with the signature and he said tjats how they do things and its normal business. When I asked about the "new charges" and why. He just said immediately, that it wasnt up to code. He wasnt "Bob", he had a different voice. So, how did he know this? This begs the question, even to pull up a file that quickly as he answered it was highly shady and highly suspicious. As for the person I spoke to over the phone. I will pray for you and your insulting tone, as well as your bad buisness practices. I was calling to negotiate terms that seemed wrong and unjust and you immediately became rude and unflenching. Despite being wrong and having no knowledge of my particular situation.
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