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| - This place may be da bomb for shipping packages, and I did see/ overhear one clerk who was being super helpful to people who needed shipping help, were having a technical problem with the machines or even just needed to borrow the stapler from behind his counter. However, my objective in going here wasn't to ship a package but rather to use the on-site printers to print out a bunch of travel documents, boarding passes, Google maps etc. for an upcoming trip. I was staying temporarily at a relative's house and didn't have a printer at home, so figured I could take my lap top into this Fedex center, connect to their network via the wi-fi, print out my approximately 15 pages of travel documents and be on my merry way in a half hour. Didn't happen like that, unfortunately.
My initial impression of the place was not great as I had to help two people who were struggling through the door with a big box. The door was barely big enough to let these people get their box in, and it opened outward - plus there was a SECOND door to get through. This does not bode well for people shipping big items, but whatever. Once inside I had a little trouble finding the computer area which turned out to be way in the back. There were only two clerks on duty who were both assisting people at the counter, so no one to ask.
I found the computer area after a few minutes and then the real fun began. First, my laptop, which is a standard Dell about 2 years old and generally has no problem connecting to networks by wi-fi or cable, would not connect to their network (which seemed to require a cable connection, the likes of which I have not seen lately in this wi-fi world except in old out of date hotel rooms). After struggling for a few minutes I asked one of the clerks (not the helpful guy, he was busy) for help. He came over, looked at it for all of 15 seconds and said, "I don't know, it must be your computer." Uh, thanks a lot. That was the sum total of his assistance - 30 seconds and an "I don't know." Absolutely the worst customer service of the year.
At this point I gave up and paid the fee to use one of their computers to get on the Internet and print out my documents (which were saved in my Google mail account). This was highway robbery since I had to pay for the computer time, despite having my laptop right there, as well as the printouts. The total bill was well over 25 bucks. By contrast, there is a UPS Office store one town over in Lakewood that will print docs at about 9 cents a page if you upload them to their website - I stupidly didn't go that route because I thought connecting my own laptop to Fedex's and printing would be easier than having to upload a document to someone else's website. Probably could have saved myself 20 bucks going with the UPS Office store, and not had to deal with poor service. I might consider using this Fedex location for shipping in the future if absolutely necessary to send Fedex instead of UPS or Express mail, but I will avoid their computer services like a digital plague.
The only reason I'm giving 2 stars instead of 1 is I did hear the other clerk being helpful and even refunding another person some money who was having trouble with the computer network. Maybe I should have asked for a refund too because I felt very ripped off.
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