We came in and made a reservation that morning. We were accommodated as soon as we arrived with are names on the table. It's super cute for all ages and even adults. The kids loved it so much ! The staff was helpful in getting the footprint of my newborn daughter and with the handprint of my five year old. They got the paints we needed and helped out with every aspect of our project. We highly recommend you check this place out to spend some time with a young or older child !