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  • Horrible service from everyone especially the people in sales. The only nice ones we have encountered is Herbert from ABC store and Silvia from front desk. Girls that worked at tours have attitude and doesn't want to make customers happy AT ALL. doesn't the hotel want people to have a good stay and think about getting a time share. If that's the plan they are failing at it horribly!! Ace tried to help us out with our problem but he couldn't. I do appreciate it but the other girls behind the counter couldn't careless about our situation at all. Which is pretty sad when it comes to customer service. First we got here we had problem with our registration and this girl named Elizabeth was horrible. She had such an angry/careless face on which gave me a bad first impression about this hotel and resort. She looked like she didn't want to be there at all and when we came to her with our problem she didn't want to help us and tried to make us call a 1-800 number. I mean come on.. Really?!? I'm at the hotel and who else can fix my problem with registration. I just wish the resort could've handled out situation differently and tried to understand where we are coming from. I'm sure there's plenty of friendly staff here but I would like to see those staff on the front line and not the people that deserve to be behind the scenes where no one can see or hear them.
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